FAQ

We provide certified and good quality products. The customer service is also very helpful. At
Safa Jewelers, you can get a great online shopping experience.

Menlo Park Mall showroom: Visit to buy engagement rings, wedding bands, and more
jewelry offline.
The address is:
“Menlo Park Mall,
55 Parsonage Road #2265,
Edison, NJ 08837 (UPPER LEVEL)
Nordstrom Wing”

• Monday to Saturday: 11:30 AM – 06:00 PM
• Sunday - Closed
  For holiday hours, we keep you posted.

Yes, we provide online options. We have a wide collection at our online store.

Yes, we provide it. We discuss the jewelry designs with the customer and their budget for
providing them with Custom Jewelry Design services.

You can directly come. But, if you preschedule it you can get a more personalized
experience.

Yes, We provide international shipping options to selected countries. The costs of
shipping and time however differ depending on the destination.

It depends on
The location of the person, and the kind of shipment.
You can receive your order in the USA within 5-7 working days. For any other specific
details, check our shipping policy.

We allow return or exchange within 30 days on most of our sold products. All the items that are
returned should be in their usual state and condition and likewise, their package also. In general,
some of our custom products cannot be returned. Kindly refer to our return policy section for more
information.

Well, we do provide warranties for almost all jewelry and watches. We are liable only for
manufacturing defects of our items. The warranty does not cover wear and tear issues. Check our
warranty policy for further details.

Call customer support service to request a return. Make sure that the returned items should be
packed tightly. Also, it consists of all original documentation.

We have customer support available at all times, that is 24/7. The communication in regard to
them includes phone [NJ Phone:(732) 205 1350] ,[CA Phone:(951) 240 7560] Also, you can send your queries using the Contact Us form available on the website.

Yes, we provide the facility to gift wrap, and availing this is complimentary for the purchased
items. A customer can ask for the service while making the payment.

Yes. A confirmation message along with the tracking number will be sent to your mail. Using this
order number, you can track your order via our site or carrier site.

Actually, we provide some discounts, as well. More discounts can be gained by subscribing to the newsletter or by following any of our social media pages.

You can pay us by

• Visa
• Master
• Paypal
• Bank transfer
• Cash or cheque.

Usually, clean the jewelry at least once within six months. This however varies with the usage of
the jewelry.

In that occurrence, you should come to our shop. Our specialist will assess the level of the
damage and proceed to treat it or recommend the care that should be undertaken.

It should be stored in a soft case in a dry area. Do not expose it to any chemicals. Clean it often
with a soft cloth. For deep cleaning, you can simply come to us as we have professionals who will help you with this.